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NetworkNightmare.net/Warranty
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- All warranty is void if the unit is opened or modified for any reason
- All warranty is void if unauthorized power supply is used
- The warranty does not apply if you make changes to the system and are unable to undo those user created changes that may cause a problem
- The Warranty is only valid by providing the original sales order information,
eg. fedex#, serial number, reseller name/address, etc..
- The Warranty is NOT transferable to another user, unless you're the "Reseller" and not the end user
- a Reseller, as defined by possessing a valid gov't issued reseller permit
- The NetworkNightmare products is warranted for 1yr parts only
- We will replace an dead system or dead power supply within the first 30 days ..
- After 30 days, we do NOT anticipate any hardware problems
- There may be additional labor fees to perform the warranty repairs
- The Customer ( you ) are responsible for any and all shipping, taxes, VAT, duties to ship the products to and from our facilities for any and all warranty work and for any other reasons
- Resellers/Integrators are expected to perform the repair work local to your facilities, thusly qualifying as "resellers/integrators"
- Prior to returning the products, we would like you to request a RMA# from us
- R M A request @ NetworkNightMare.net
- There will be some pre-tested we'd require of you to confirm that the hardware is "broken"
before we would accept it as a "broken system" under warranty
- There is a 20% restocking and handling fee for returned items
- The original costs and warranty costs of shipping/taxes/VAT/duties will also be deducted
- There may be additional labor fees to perform the warranty repairs depending on the reason for the failure
- We will NOT honor any warranty due to unpaid and/or pending invoices or disputes
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| Warranty Information and RMA Requests
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- RMA == Return Merchandise Authorization
- The following information your provide must be in our sales database for any honoured warranty
- We would the folloing information for any Warranty and RMA
- Serial number on the bottom of the unit
- Original purchase date ( your cc transaction# or your PO# or our Invoice# )
- Whether you bought the unit from NN or from which of our resellers
- Description of the problem and exactly what you did to identify the problems
- The Customer ( you ) are responsible for any and all shipping, taxes, VAT, duties to ship the products to and from our facilities for any and all warranty work and for any other reasons
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